Once again, using BTI for our travel needs has proven not only to be convenient but beneficial to our company. My traveler needed confirmation on a specific flight to attend an important meeting and I was having trouble finding him a seat. Thanks to the quick response and effort of BTI, not only was he confirmed but was placed in a preferred seat, and we were able to proceed without any setbacks.
Kaman Precision Products – Fuzing
My experience with BTI, especially with Wendy Collins, has always been exemplary. Recently, on a business trip to New Orleans with a change in Charlotte, we were told, due to FAA sequester slowdowns, we would be late to the gate. With less than fifteen minutes to reach our next flight, we missed our connection. I was frustrated with long lines at customer service and airline agents who didn’t care. I called bti’s emergency number and almost immediately was booked on the next flight leaving two hours later. Had I waited in line, I would not have gotten a flight and would have had to stay overnight in Charlotte at my own expense and missed a very important meeting. BTI Travel’s emergency service saved the day. It is a pleasure doing business with BTI Travel.
Ronald Uva M.D.
Oswego Country Ob-Gyn
Vice Chair of the American College of Ob-Gyn for New York
The BTI Online Booking Tool is a great resource to have at your fingertips and one which I rely on every day!
It is as simple as inputting dates of travel and desired destination information; in seconds it provides the best options at the best price! The search criteria helps to narrow down options that fit into the daily busy schedule that most live by! It quickly and efficiently compares airlines, hotel and car rental options. I am thankful for, and we can all appreciate, its feature of sharing lower priced travel options.
From an administrative perspective this tool also allows me to manage a team of travelers! I can retrieve itineraries, exchange tickets and find invoices all in one place! The information is very easily accessible.
On the chance you ever have a question or need a little bit of help navigating the site, the customer service that BTI has supporting this tool is exceptional. I enjoy working with their team.
Bright House Networks
I rely on my BTI Monthly Reporting to keep me aware of our overall spending as a company, the trending of our travel costs and the areas for improvement. I receive copies of itineraries for all travelers, even ones I didn’t coordinate, and the volume can make it difficult to track these things on my own. The reports give me a clear, concise snapshot and great detail I can share with senior management. They save me hours of work ever month.
Field Service Coordinator
Syracuse, New York
BTI was extraordinarily swift in handling a recent incident in which someone attempted to use my identity to purchase an airline ticket. They contacted me when I was out of the country to alert me and tell me they stopped purchase by the identity thief.
Dr. Anthony Aveni
I had to call various times this weekend to change a reservation and have a ticket issued using a past cancelled ticket credit, and it worked like a charm. The 24 hours emergency agent was excellent.
What BTI did with the old credits worked like a charm. BTI is a pleasure to work with, you make my job so much easier. Well Done!
Meeting and Travel Coordinator
Dairylea Cooperative Inc.
5001 Brittonfield Parkway
East Syracuse, NY 13057
Phone: (315) 433-0100 x5545